Life Extension Institute, 26843 North 71st. Place, Scottsdale, AZ 85266
Please read through the Return and Shipping Policies CarefullyIf you have any questions, please call us toll-free: 1-888-771-3905.All Customers: Due to special circumstances, we no longer ship to hotels.
New Chapter Customers: We are not permitted to ship New Chapter products outside the United States.
All International Customers: We are trying very hard to improve this, but at this time, we must verify all addresses associated with first time credit card orders - a one-time process that has caused unfortunate delays. Once an address has been verified, however, subsequent orders will go through automatically. Please accept our apologies for any inconvenience this may cause you! We hope to have this ameliorated very soon.
Return Policy: UNOPENED BOTTLES carry a 30-DAY unconditional money-back guarantee upon shipment date, minus our shipping cost when we sent you the item.
If you are not satisfied after examining the item, return the item to us.OPENED BOTTLES AND FREIGHT COSTS ARE NOT REFUNDABLE.
However, we will accept returns of opened bottles only if there is a manufacturer's defect. Returned good product will have a 15% restocking fee added to the shipping fee, deducted from your refund, but you must assume the remote risk of it being stolen.We cannot be responsible for product detained or confiscated by your country, so please become familiar with the laws of your country.
We are not responsible for shipping to wrong address if you typed incorrectly. Please check your typing and zip code.
We are not responsible for typographical errors.
Please always check your purchase for possible allergens and correct dosage on the bottle before use.
We are not responsible for allergic reactions, as anyone can have a sensitivity to a compound. We do not permit returns if your skin is sensitive to one of our creams.
You may return an UNOPENED item if you examine the listed ingredients and discover it contains an allergen: We will refund you minus our cost of shipping it to you.Back OrdersMost orders ship within 24 hours.
If an item on your order is on back order and the estimated date of receipt is more than 5 days, we will notify you by email. We will ship what we have in stock, and the back-ordered item(s) will be shipped as soon as it is back in stock (usually within 1 week).Back-orders for more than 5 days will not be charged until we ship. Excludes all orders placed during weekends and on major U.S. holidays.
We will ship expedited orders that are on back order upon receipt of product from the manufacturer. Expedited orders will still be shipped via Next Day or Second Day, immediately upon receipt of the back-ordered item from the manufacturer.Lost or Stolen
We ship via First Class/Priority USPS and other select services whose delivery record is more than 99% reliable. If you accept free shipping and the remote chance it is stolen, our obligation is to prove having shipped in good faith with our dated postal receipt to your zip code, but you must assume the remote risk of it being stolen.
A lost or stolen package has occurred less than 5 times in tens of thousands of orders. Otherwise, please select an insured option.Shipping Rates
- Continental United States- First Class Mail is $5, but FREE on orders over $50
- Hawaii and Alaska - Regular Shipping is $6
- Insurance can be added to all U.S. orders by selecting "INSURED USPS" for an added $4
- EXPRESS 2-Day (Automatically Insured) is $20
- Canada - Regular ground shipping is a flat rate of $16
- International - We are no longer able to ship to India or Brazil. All other international destinations: We insure all international orders, and ship Expedited International Express for most packages.
International USPS Priority Insured Flat Rates:
- United Kingdom - $45
- All other international locations supported - $60
Most international order take about 10 days to ship.
- International customers: please contact us toll-free at 1-888-771-3905 if you need something faster than the normal 10-day delivery time. There are a few Express options.
Small international orders will automatically be upgraded to Express, and added charges will be applied according to weight and insured value.
- We will insure orders over $500 at our expense.
NEXT DAY AIR Express promises delivery either the next day or second day, depending upon the destination. ( Note - some destinations have only a second-day delivery guarantee. )
Our shipment is fulfilled when package is delivered to the post office or UPS. Packages are NOT automatically insured unless we ship via Express Air. If you want to insure your order, select "INSURED USPS" for an added $4.00 fee.Canadian Customers,
please also note deliveries to Canada have taken longer in the past months. Delivery is usally about a week, but often takes about three or four weeks. We don't know if it is our customs or yours, but please note that deliveries are sometime within a week, and without cause, sometimes in three to four weeks.International Orders (Except Canada and those countries we are not able to ship to)
Attention international shoppers - you must be responsible for orders shipped to your country and be responsible for your country's laws regarding dietary supplements.We cannot be responsible for product detained or confiscated by your country.More About International Rate Options:
Unfortunately, there is no NEXT DAY AIR for international orders. When Yahoo refers to "Next Day Air" for international orders, it is actually offering "Priority Air". However, there are options such as Global/Priority Air, and Express Air, but you must call us to arrange for this: 1-888-771-3905.International Customers, please remember:
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- Do not order items that are illegal to import into your country.
- Laws vary country to country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.
- If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund.
- If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges.